Terms & Conditions
Effective May 5, 2026 · Version 2026-05-05
These Terms & Conditions ("Terms") govern your use of the Call Center Group ("CCG") client portal at portal.callcentergroup.net (the "Portal") and any optional SMS-text or automated voice-call messages you choose to receive from us. By using the Portal, and by checking the agreement box during multi-factor authentication ("MFA") setup, you agree to these Terms.
1. Eligibility and account use
The Portal is invitation-only. You must be a current authorized user of a CCG client account to use it. You agree to keep your credentials confidential, to enroll and maintain a working two-factor authentication method, and to notify CCG immediately if you suspect your account has been compromised.
2. Acceptable use
You agree not to use the Portal to violate any law, infringe any rights, attempt to access data that doesn't belong to you, interfere with or disrupt the service, or scrape, reverse engineer, or probe for vulnerabilities outside an authorized program. CCG may suspend or terminate access for violations.
3. SMS, voice, and email messaging program
The information in this section governs the messaging program you opt in to when you enroll an SMS-text number, a voice-call number, or your email address for multi-factor authentication or for other Portal notifications.
Program name: CCG Portal Account Security.
Program description: When you enroll a phone number for SMS-text or automated voice MFA, or use your verified email address for email MFA, you will receive one-time numeric verification codes from CCG (or our delivery provider acting on our behalf) on that channel. The codes are used to verify your sign-in to the Portal and to confirm sensitive account changes.
Other portal notifications and opt-in services. Email and SMS may also be used to send you notifications or other services provided by the Portal that you may separately opt in to (for example, service announcements, account-status alerts, or feature updates). Each such program is presented as a separate opt-in at the time of enrollment, and each can be revoked independently in Account → Privacy & consent. We do not send marketing messages.
Message frequency: Frequency varies based on how often you sign in, take an action that requires re-authentication, or receive notifications from features you've opted in to. A typical user receives one to ten messages per month. You will not be charged a per-message fee by CCG.
Message and data rates: Standard message and data rates from your wireless carrier may apply to each SMS message sent or received and to each automated call answered. Email delivery is free; however, your email provider's normal data charges may apply. CCG does not control and is not responsible for those third-party charges. Check with your carrier or email provider if you have questions about your plan.
Carriers: Supported on most major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
How to opt out: You can stop receiving SMS, voice, or email messages from CCG at any time:
- Reply STOP to any SMS message we send. You will receive a single confirmation message and then no further SMS messages from the program you opted out of.
- Sign in to the Portal and go to Account → Privacy & consent, and revoke the SMS, voice, or email consent.
- For email-based notifications, click the unsubscribe link in the message (where applicable) or revoke consent in Account → Privacy & consent.
- Contact support at the address below and ask us to remove you from the program.
Important: opting out of SMS, voice, or email messages will disable that channel as a multi-factor authentication method on your account. Make sure another MFA method is enrolled first, or you may not be able to sign in.
How to get help: Reply HELP to any SMS message for support information, or contact CCG support at support@callcentergroup.net or by phone at the number listed on callcentergroup.net.
Consent is not required as a condition of any service. You may use any alternative MFA method (authenticator app, email, SMS, or voice) instead of any other. Your participation in this messaging program is voluntary and may be revoked at any time without affecting any other CCG service, subject to the requirement to maintain at least one working MFA method.
Privacy. We handle the personal information you provide in connection with this program in accordance with our Privacy Policy. We do not share or sell your information with any third-party company, and we do not use your information for marketing.
4. Service availability
CCG strives for reliable service but does not guarantee uninterrupted, error-free, or perfectly timely delivery of messages or Portal features. The Portal and the messaging program are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
5. Limitation of liability
To the maximum extent permitted by law, CCG, its affiliates, and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity arising from your use of the Portal or the messaging program.
6. Changes to these Terms
We may update these Terms from time to time. The version number and effective date at the top of this page will change. If the changes are material, you will be asked to re-accept the Terms — and re-confirm your messaging consent if applicable — the next time you sign in.
7. Contact
Questions about these Terms or the messaging program? Contact us at support@callcentergroup.net. Privacy questions: privacy@callcentergroup.net.